Issues with Home Assistant in general?

  1. Read the documentation on the Home Assistant website.
  2. Checkout our Community Forums or Discord Chat Server.

Can’t connect to Home Assistant Cloud

  1. Check out the configuration instructions.
  2. Check out the troubleshooting page.
  3. Check out the FAQ.

Before opening a ticket:

  1. Read the documentation listed above.
  2. Check your internet connection.
  3. Reboot Home Assistant.
  4. If you absolutely don’t want to reboot, restart.

Still struggling? Open a ticket

If you still can’t connect to Home Assistant Cloud, open a ticket.

Include the following information in your ticket:

  1. Some evidence that you’ve tried the steps above.
  2. A description of your installation environment.
  3. Logs: Settings > System > Logs.
    • Select Download full log.
    • Attach the log file to the ticket.

The support ticket is limited to Home Assistant Cloud issues.